Privacy Policy

1. What Personal Information We Collect

We may collect the following types of personal information:

• Contact information: your name, business name, email address, phone number.
• Professional details: your job title, company, professional qualifications, and business interests.
• Website interaction data: pages visited, time spent, IP address, browser type (via cookies and analytics tools).
• Information submitted via forms: enquiries, consultation bookings, newsletter subscriptions, feedback.
• Client service information: details necessary to provide our advisory and compliance services.

We do not collect sensitive information unless it is necessary for our business activities and you have consented.

2. How We Collect Personal Information

We collect personal information when you:

• Fill out a form on our website (e.g. contact, newsletter subscription);
• Engage with us by email, phone, or at industry events;
• Use our advisory services or become a client;
• Browse our website, where data may be collected via cookies and third-party analytics tools;
• Participate in training sessions, webinars, or other professional development activities.

3. Why We Collect Your Personal Information

We collect, hold, and use your information to:

• Provide and improve our advisory and compliance services;
• Respond to your enquiries and manage our professional relationship with you;
• Send you relevant updates, regulatory alerts, and thought-leadership content (you can opt out anytime via clearly identifiable unsubscribe mechanisms);
• Conduct market research and improve our website experience;
• Provide training and professional development services;
• Comply with our legal and professional obligations;
• Maintain professional standards and quality assurance.

4. How We Store and Secure Personal Information

Your personal information is stored in secure systems and is accessible only to authorised personnel. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure.

We may store data using reputable third-party providers, some of whom may be located overseas (e.g. cloud service providers). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the APPs.

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and service providers;
• Third-party service providers used to support our website and communications (e.g. email services, analytics platforms);
• Professional advisors and consultants who assist in delivering our services;
• Legal, accounting, or other professional advisors (only where required);
• Law enforcement or government bodies when legally required;
• Regulatory authorities where required for compliance purposes.

We do not sell your personal information.

6. Professional Services and Client Confidentiality

As a professional services firm, we maintain strict confidentiality regarding client information. Client data and information obtained during the course of our advisory services is:

• Treated with the highest level of confidentiality;
• Used only for the purpose of providing our professional services;
• Protected by professional obligations and client agreements;
• Not disclosed to third parties without explicit consent, except where legally required.

7. Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics) to improve your experience and analyse website usage. Cookies do not identify you personally but help us understand behaviour patterns and improve our services.

You can manage or disable cookies in your browser settings. However, this may affect some functionality of our website.

8. Marketing Communications

With your consent, we may send you:

• Regulatory updates and compliance alerts relevant to your industry;
• Thought-leadership articles and insights;
• Information about our services and training opportunities;
• Invitations to industry events and webinars.

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

9. Accessing and Correcting Your Personal Information

You may request access to, or correction of, your personal information at any time. Contact us at privacy@laneconsultingandadvisory.com and we will respond within a reasonable timeframe. We may require verification of your identity before providing access.

10. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Client information may be retained for extended periods to meet professional standards and regulatory requirements applicable to advisory services.

11. Complaints

If you believe we have breached your privacy, please contact us at privacy@laneconsultingandadvisory.com. We take complaints seriously and will investigate promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

For any questions or concerns regarding your privacy or this policy, contact us at: